Introduction
Seeing Machines warrants that the Guardian product conforms to its specifications (in all material respects) and is free from material failures due to manufacturing, material, or workmanship defects.
The product warranty does not cover:
- technician costs to initiate RMA,
- consumable items,
- fair wear and tear,
- faults caused by the Client, End User, or Installer (such as not using the product in accordance with the provided documentation, not installing it, or maintaining it using approved service personnel), and
- physical damage to any part (including cables or other components).
Guardian is designed for use in registered vehicles, operating on public roads and is not warranted for use in off-road or specialty vehicles. The product is not covered under warranty if it has not been installed by an Installation Certified Technician.
The remedy of warranty repairs/replacements is known as Return Merchandise Authorization (RMA).
In accordance with our ‘Contract of Sale’ Terms and Conditions, where a warranty claim is verified, Seeing Machines agrees to remedy the claim (such as repair or replace) at our own cost. It does not include the cost of shipping the component (or replacement component) to the nominated Repair Agent.
Identification of RMA
All Warranty claims will start as a ‘Troubleshooting’ Ticket. The Seeing Machines Support Agent will be able to advise you of the warranty status of your product. If your product is not under warranty, then a spare part may need to be purchased.
The Ticket will advise if a Technician is required to visit the system for further assessment. The customer is responsible for coordinating the Installation Certified Technician to attend the vehicle and should advise that a component may need to be replaced.
If the troubleshooting identifies a Hardware issue, then your component will be returned to Seeing Machines for a warranty assessment. The Installation Certified Technician will conduct the component swap and return the component to Seeing Machines for further assessment.
Upon receipt of the failed component, Seeing Machines will assess the failure and determine if the issue is covered under warranty.
- If accepted, no costs will be attributed to the Customer. The customer can send Seeing Machines the invoice for the Installers time.
- If not accepted, all costs associated with the RMA inspection and diagnosis will be sent to the customer.
