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[Overview] Seeing Machines Training

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Introduction

Seeing Machines’ (SM) Customers rely on our product as part of their business safety strategy.  It is essential that the product is fully operational and safe upon installation.

SM has developed a pathway for formal training of Guardian Maintenance Technicians, Installation Technicians and Installer Trainers.  SM does not provide a warranty for products that are not installed by a current Guardian Installation Technician.

SM provides a certification process to be used by SM employees, Distributors, and 3rd Party Installers (3PI).  This article outlines the training process for Guardian Maintenance Technicians, Installation Technicians and Installer Trainers.


Levels of Certification

Role Title Description
Guardian Maintenance Technician This role is designed to support Customers where it is impractical to have an Guardian Installation Technician on site.  They are only authorized to complete maintenance tasks limited to basic network connections (SIM cards),  camera alignments, reflashing (to reconnect the system), and Extended Data Recording.  The Guardian Maintenance Technician should be comfortable using basic power tools and using menu-driven software.  They will not be required to touch anything related to the power of the system.  Full maintenance tasks are contained in the Vehicle Maintenance Tasks article on the TCP Knowledge Base.

This role should not be required to remove panels from the vehicle.

Guardian Installation Technician (HW) This role is authorized to install Guardian hardware (HW).  This level is only certified if the Trainee has not been deemed competent in completing the Software (SW) installation during their Guardian Installation Technician training. Guardian Installation Technicians (HW) must be supervised by an Guardian Installation Technician (SW), Guardian Installation Technician, or Guardian Installer Trainer. The responsibilities of the Guardian Installation Technician (HW) include:

  • Installation of Guardian HW components only.
  • Consideration of environmental impacts upon HW (i.e. heat, moisture, best physical placement, other in-cab equipment, driver safety and driver comfort.)
  • Consideration of wiring requirements and correct routing of cables (i.e. use of non-essential switch and compliance with instruction regarding cable routing).
Guardian Installation Technician (SW) This role is not required to complete the HW installation of Guardian, but they must demonstrate a level of competence in how HW installations are completed. They are authorized to complete the SW installation and to conduct support and maintenance tasks.  The responsibilities of the Guardian Installation Technician (SW) include:

  • Setting up the laptop to communicate with Guardian.
  • Completing the SW installation (including registration and completion of documentation).
  • Support and maintenance tasks.
  • Extended Data Recording and Log File extraction tasks.
  • Calling in a completed installation to Guardian 24/7 Support
Guardian Installation Technician This role is authorized to complete all aspects of an installation (combination of SW and HW installation).  They are certified to provide the following services:

  • Installing Guardian HW into vehicles.
  • Installing and configuring Guardian SW and establishing communications between the system and Guardian Live.
  • Fault-finding/troubleshooting during installation.
  • On-site support during installation.
  • Quality assurance testing and confirmation of the installation.
  • On-site product maintenance, fault-finding/troubleshooting.
  • Extended Data Recording extraction.
  • Removal and replacement of Guardian components (including for RMA purposes).
  • Providing SM Support with field-based technical information
Guardian Installer Trainer This role is appointed and trained by SM and authorized to conduct assessments and certify Guardian Installation Technicians.  They are to be a trusted Technician with no safety of quality issues known.
Tier 1 Support Technician This role is appointed and trained by SM and authorized to provide Tier 1 Technical Support.  They are employees of our Distribution partners who have been authorized to provide Tier 1 Support to their Customers.


Pre Training Skills and Knowledge

Guardian Maintenance Technician

This training is suitable for maintenance staff or technicians who:

  • are local to the vehicles;
  • have skills in using tools and taking apart some components; and
  • are comfortable with menu driven software using a laptop to connect to the Guardian Unit.

They do not need to be a certified auto-electrician.

Guardian Installation Technician

To complete the Guardian Installation Technician training, applicants should be able to:

  • use (and have access to) a computer;
  • access and operate menu-driven software;
  • read and write to a standard to enable the comprehension of training and instructions;
  • understand instructions and follow multi-step tasks;
  • understand basic concepts of WiFi, cellular network and GPS technology;
  • safely operate unpowered and powered tools;
  • understand degrees for measurement;
  • understand how motor vehicle electrical systems function (i.e. battery, cabling, circuits, and fuses) and how to work safely with those systems; and
  • solve problems through innovation knowing when to seek advice or ask for help.

Guardian Installation Technician – Virtual Training

To be suitable to complete the Installation Course virtually, the trainee must meet all of the above requirements and have prior knowledge of installing electronic systems into vehicles for commercial use.  This includes being competent in removing, replacing, and programming electrical and electronic units.  Trainees can either have a recognized qualification (Auto-Electrician or similar) or be sponsored by their employer as having the necessary work-experience.

When applying for the Virtual Course, the Trainee will make a declaration that they have the relevant skills to complete the training virtually.  SM takes no responsibility for false claims made by applicants.

Guardian Installer Trainer

Installer Trainers are to have completed the Guardian Installation Technician course and should have completed at least 20 installations of Guardian with no issues or concerns (this is negotiable and can be assessed by SM.  Preference is given to individuals who already provide training in their organization.


Application Process

To expedite the approval process, it is recommended that TrainingRPL@seeingmachines.com is notified of the name of any potential Trainees.  When applying, it is mandatory that the applicant select a Trainer.  If they do not know their Trainer, please contact TrainingRPL@seeingmachines.com.

Role Title Description
Guardian Maintenance Technician Applicants must complete the Guardian Maintenance Technician Form
Guardian Installation Technician (HW) There is no application form for this Role.  Users must apply to commence the Guardian Installation Technician training.  They will be allocated this role if they are unable to complete the SW installation process.
Guardian Installation Technician (SW) Applicants must complete the Guardian Installation Technician (SW) form
Guardian Installation Technician Applicants must complete the Guardian Installation Technician form
Guardian Installation Technician – Virtual Course Applicants must complete the Guardian Installation Technician – Virtual Course form
Guardian Installer Trainer Please contact TrainingRPL@seeingmachines.com with your request.
Tier 1 Support Technician Please contact TrainingRPL@seeingmachines.com with your request.

When the registration form has been approved, the Trainee will receive login details (via email) for access to the TCP and their online courses.


Outline of Training Program

Role Title Description
Guardian Maintenance Technician Guardian Maintenance Technicians will be required to complete the Guardian Installation Technician course content and quizzes.  At the end of the online modules, there is a final quiz that they will need to pass to be deemed competent.

They will then be recognized as a ‘Guardian Maintenance Technician’.  A certificate is available to download from their Training Profile on the TCP.

Guardian Installation Technician (HW) Trainees will complete the Guardian Installation Technician course but are not assessed on the installation of the SW onto the system.
Guardian Installation Technician (SW) The trainee will be required to complete all modules of the Guardian Installation Technician course.  Once they have successfully passed all quizzes, they will be recognized as ‘Installer Trainee (SW) Awaiting Offline Assessment’.  This means they are ready to schedule On-Job-Training (OJT) with their Trainer.  During OJT, the Trainee is not required to complete the HW installation, however, they will be required to identify all the HW components and describe how they are installed.  They will be assessed on their ability to complete the SW installation of Guardian in a vehicle.

When they have been deemed COMPETENT by an Installer Trainer, they will be recognized as an ‘Guardian Installation Technician (SW)’.  A certificate is available to download from their Training Profile on the TCP.

Guardian Installation  Technician The trainee will be required to complete all modules of the Guardian Installation Technician course.  Once they have successfully passed all quizzes, they will be recognized as ‘Installer Trainee Awaiting Offline Assessment’.  This means they are ready to schedule OJT with their Trainer.  During OJT the Trainee is required to complete the HW and SW installation.

When they have been deemed COMPETENT by an Installer Trainer, they will be recognized as an ‘Guardian Installation Technician – G2’.  A certificate is available to download from their Training Profile on the TCP.

Guardian Installation Technician – Virtual Course The trainee will be required to complete all modules of the Guardian Installation Technician course and an additional Video Module.  Once they have successfully passed all quizzes, they will be recognized as ‘Virtual Trainee Awaiting Offline Assessment’.  This means they are ready to schedule Virtual OJT with their Trainer.  During Virtual OJT the Trainee will review additional videos and be quizzed by the trainer.  If the Trainer assesses that they are competent to install a Guardian System on a vehicle unsupervised, they will be recognized as an ‘Guardian Installation Technician Under Probation’.

During their probation period, the Guardian Installation Technician must complete 3 full installations, and provide evidence of those installations to their trainer.  They will then complete a virtual assessment with their trainer.  If they are deemed COMPETENT they will be an ‘Guardian Installation Technician – G2’.  A certificate is available to download from their Training Profile on the TCP.

Guardian Installer Trainer In addition to having completed the Guardian Installation Technician course, Trainers are required to complete an additional online course (with 2 modules) and attend Virtual OJT with a SM Field Quality Service Manager.  When they have been deemed COMPETENT by a SM Field Quality Service Manager, they will be recognized as an ‘Guardian Installer Trainer G2’.  A certificate is available to download from their Training Profile on the TCP.
Tier 1 Support Technician Tier 1 Support Technicians are required to have a good understanding of the Guardian product and installation.  However, they have to be fully proficient in using the Guardian Live tools.  There are 5 online modules that need to be completed.  They will conduct OJT with the SM Support Centre Global Manager.  When they are deemed COMPETENT they will be recognized as a ‘Tier 1 Support Technician’.  A certificate is available to download from their Training Profile on the TCP


Training Delivery

Online Training

Trainees will be provided with the online content in the TCP.  They will be required to complete all modules and pass all quizzes before they are able to be provided with OJT and assessed.

On Job Training (OJT)

All Guardian Installation Trainees need to arrange OJT with their Guardian Installer Trainer.  A Trainer can only train 4 Trainees at any one time – this is to ensure that there sufficient room in and around the vehicle.  The OJT requires at least 6 hours per trainee.  Note that the Trainer is only able to assess one Trainee at any time.

The OJT for Guardian Installation Technician (including the SW Technician) is usually completed as follows:

  • Day 1 morning – OJT delivery
  • Day 1 afternoon – Installation practice
  • Day 2 – Assessment
  • Day 3 – Assessment

During the Assessment, Trainees are required to demonstrate their competence in the installation of a complete Guardian system into a vehicle.

Virtual OJT

All Trainees need to arrange delivery of their Virtual OJT with their Guardian Installer Trainer.  A Trainer can only train 4 Trainees at any one time – this is to ensure that the trainer can adequately assess each trainee.  The OJT requires at least 6 hours per trainee and will require the trainee to be in a position to attend a virtual classroom (with their own computer) for the entire session.  The Trainee must also have a Gen 2 system and Installer kit with them prior to attending the Virtual OJT.

Once the Virtual OJT has been delivered, the Trainee must complete 3 installations and provide proof of those installations to their Trainer.  After their third installation, they must arrange their virtual assessment with their Trainer.

The Virtual OJT is usually completed as follows:

  • Day 1 – OJT Delivery with Trainer (6 hours)
  • Day 2 – Installation of 1st Vehicle
  • Day 3 – Installation of 2nd and 3rd Vehicle
  • Day 4 – 2 hour Assessment with Trainer


How to Access Training

Once logged on, users can access training by going to ‘My Training Profile’.  The below video demonstrates what this looks like:

Costs for Training

Access to the TCP and Training will incur a fee.  Discounts can apply where an organization requires more than one person trained.

Please speak to a SM Account Manager to discuss prices for training.

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For any questions or concerns, please contact Seeing Machines support by phone at

USA: +1 855 463 9470

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or by email at support@seeingmachines.com

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